Club Management turnover – Elephant in the club

The average turnover for a club General Manager is approximately 2.5 years.*

When a GM leaves a club, other staff members follow.

Management turnover causes financial, motivational and emotional problems for club members and employees.

A must read for anyone associated with a private club particularly Board Members of private clubs, Committee members of Member owned clubs and department heads, is “The Elephant in the Club” – Private Club General Manager Job Security and Turnover – Whitepaper”

Richard McPhail, CCM | Jul 26, 2016.

McPhail discusses in depth why management turnover is chronic (and hasn’t really changed much over the past 20 years) and gives suggestions, ideas and/or remedies clubs can use to instill consistency and avoid change.

Ideas like:

  • Understanding the private club model…different from a public business
  • Appropriate budgeting. Are wanted member amenities and services realistic with the budget?
  • Strategic Planning. Sticking to long-term asset preservation and amenity renewal plans.
  • Making goals and communication clear between the the board, members and GM.
  • Consistency. Retaining and maintaining a loyal staff.

Given the fact that turnover is fairly high in private clubs (we’re guessing turnover numbers are somewhat similar in semi-private and public golf facilities), recurring recruiting costs are steep.

GolfSurfin.com offers recruiting services that are both affordable and effective for golf clubs.

If your club has an open staff position, check-out our Target Search Service.

Click here for more details.