Had to have our house treated for termites (2nd time within 12 months) which is a major pain in the butt and major headache for home owners in South Florida.
Open food and medications have to double wrapped in plastic and tied with duct tape…and you have to leave house for 48 hrs ughhh!
We have a greyhound so stayed in a pet friendly hotel in Coconut Grove, a very cool, urban town in Miami.
The long/short of it was my dog, out of her comfort zone, got overheated on a walk and basically collapsed on a sidewalk.
Kind strangers stopped, including a car with 2 young men.
Noticing the fear and panic in my eyes, these young samaritans asked if I needed a ride and wound up driving me and Pearl (my dog) 6 miles out of their way to a pet emergency center.
During our ride, between thanking them profusely, my 2 new heroes said they were chefs at a major hotel in Miami and were on their way to work.
Despite being late and inconvenienced they both said they were “dog people” and just doing the right thing by stopping and helping.
When we pulled in to the hospital, assistants were waiting and swept Pearl out of the car. I gave my final thank yous and handed them a $20.00 bill, the only cash I had in my fanny pack, for a car wash.
Weeks later I wrote their boss and explained what happened and how lucky he was to have these gentleman as employees.
His response was:
” …They did let me know what happened and they both did the right thing! These guys both show the same care and comfort to our guests and employees here at the hotel so it sure doesn’t surprise me that they act this way outside of work…”
Director of Food & Beverage
Here’s the catch.
When interviewing a candidate for any job in golf/hospitality find out what they do on their free time. What makes them feel good? What’s important to them outside of work? Maybe ask for an example of a kind or generous deed they’ve recently performed or experienced. Do they volunteer or give back to a charity or friend or relative…whatever.
You can gauge the quality of a candidate by the way she/he lives their lives without getting too personal.
9 times out of 10 if doing for others turns them on, they’ll be stellar employees.